Our company is an insurance broker that acts on behalf of our clients, mediating insurance contracts on their behalf. Based on the principle of providing the best advice with the premise of a long-term relationship with our clients, we aim to become "a group of risk specialists who support our clients' growth." We provide mediation for the conclusion of insurance contracts, analysis of various risks, and advice on how to deal with those risks. Based on this philosophy, we have formulated our business operations policy, which is published below. This policy will be reviewed periodically in light of changes in social conditions and the business environment.
Providing the optimal solution for our customers
As a member of the Toyota Group, we leverage our extensive network of 19 overseas offices and our extensive insurance brokerage business, one of the largest in Japan, to maximize our clients' interests by providing optimal solutions to the risks they currently face and those they may face in the future. Our officers and employees recognize that maintaining and strengthening our ability to consistently meet our clients' expectations is a critical management issue, and we strive to improve our capabilities every day.
Proper management of conflicts of interest
When proposing insurance products and other risk solutions, our company will accurately understand our customers' intentions and provide optimal proposals to ensure that their interests are not unfairly harmed.
Compliance
Our company has appointed a compliance officer and conducts internal training for officers and employees, primarily focusing on the Insurance Business Act, as well as internal audits by the Corporate Department, to ensure thorough compliance. Furthermore, regarding compensation related to insurance contracts we have brokered, we will disclose it to the extent that does not violate laws and regulations and compliance requirements, upon request from our customers.
Providing services from the customer's perspective
Our company has an experienced team of specialists to propose optimal risk solutions tailored to our clients' business environments and on-site realities. Furthermore, we offer global programs not only in Japan, but also by collaborating with our overseas subsidiaries and leveraging our reinsurance procurement capabilities in the European and Southeast Asian insurance markets.
Motivation framework for our employees
Our company has formulated a medium-term plan looking ahead to the next three years, and we are communicating and guiding employees through messages from management and internal meetings. In addition, employees set goals not only for achieving sales targets each year, but also for their work attitude, expertise, and skills, and we aim to improve their skills and motivation by conducting comprehensive evaluations based on evaluation criteria.
